The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call. When a call is parked, the service generates a unique code for call retrieval. Lets users place a call on hold in the Teams service in the cloud. Lets users transfer to voicemail during a call. Note that users do not need to be voice-enabled to receive transferred calls from another user. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone. Lets users transfer calls to another person. Transfer a call and consultative transfer Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call. Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail. Lets users answer inbound calls with a touch and place outbound calls either by dialing the full phone number or by clicking a name in the client.Ĭall forwarding options and simultaneous ring This feature provides on-hold notification parity with other platforms.Ĭall answer/initiate (by name and number) This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. Plays default music defined by the service or custom music uploaded by the tenant administrator when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. Note that users do need to be voice-enabled to receive calls from a call queue. Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on. Users do need to be voice-enabled to receive calls from the auto attendant menu options. Note that users do not need to be voice-enabled to receive calls from the auto attendant dial by name, dial by number directory search. Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization. Microsoft lists its full Phone feature list (as of August 2022) as: Phone System feature to support coporates on day-to-day operation, further enhancing the productivity and usability in hybrid workplace.Add $7 per user per month for a standard calling plan or turn on Microsoft Teams Phone via your Microsoft 365 E5 license. With multiple-domain experts and cross-Microsoft product knowledge, HKT helps enterprises to eliminate the heavy burden of on-boarding, off-boarding, and ongoing support.Īs an end-to-end Teams Phone enabler, HKT provides diversified add-on tools and value-added services like headsets, omnichannel call center solutions, license, SIM plans, etc. The complicated migration process can never be easier with HKT's professional service teams which have managed phone system migration for over 20 years. With immersed understanding of compliance standards in traditional and new phone systems across different industries, HKT provides flexible soluitons supporting coporates to accommodate the new areas of corporate governance covering disaster recovery plans, compliance recording and more. Supported with premium connectivity, QoS montoring and mobile resilience, unparallel calling quality is assured by its extensive experience in enterprise communication solutions. HKT is the trusted carrier partner to enable public switched telephone network (PSTN) calling to Microsoft Teams.
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